First step towards a resolution” Save Sorry Business Coalition welcomes...
The Save Sorry Business Coalition, which is supported by 130 organisations and almost 20,000 individuals, welcomes today’s Government announcement for the family of policy holders who have passed and...
View Article“A decade-long disgrace”: Thousands likely remain uncompensated by the...
The Australian Securities and Investment Commission revealed today that it is likely thousands of customers remain entitled to an unclaimed refund from the Freedom Insurance Remediation Program....
View ArticleImpacted by flood? Crucial tips about insurance to bear in mind
Consumer Action Managing Lawyer Philippa Heir is an expert in the complex law around insurance and at this critical time she gives the following tips for people whose homes have been impacted by the...
View ArticlePODCAST: Why funeral insurance is a crap product and what you can do about it
Philippa Heir is Managing Lawyer at Consumer Action, she is an expert in all things insurance. She says, in short, that funeral insurance is a crap product and makes no sense. “There are a number of...
View ArticleCode Governance Committee’s monitoring and compliance program for 2023-24...
We are grateful for the opportunity to provide input to the Code Governance Committee’s (CGC) monitoring and compliance program for the 2023-24 financial year. In our submission we recommend that the...
View ArticleInquiry into the extent and nature of poverty in Australia
Consumer Action’s financial counsellors and lawyers advise and assist people experiencing financial hardship and poverty on a daily basis. The data Consumer Action collects, as well as the reflections...
View ArticlePODCAST: “The best job I will ever have in my career,” Gerard Brody on his 10...
PODCAST: In his last week as Consumer Action CEO, Gerard Brody sat down to reflect on some of his experiences at the centre. One of the most incredible aspects of Gerard’s leadership is his calm and...
View Article‘Claim denied’: Report highlights insurance industry’s systemic failure
A new report has found that insurance companies are relying on maintenance or wear and tear exclusions to deny customers too many claims with almost half the decisions subsequently overturned on...
View ArticleREPORT: Insurers must lift their game and handle customer claims better...
A new Report from the Australian Securities and Investment Commission (ASIC), Navigating the storm: ASIC’s review of home insurance claims (LINK) calls on Australia’s insurers to step up and improve...
View ArticleGeneral Insurance Code Governance Committee 2024-25 monitoring priorities
This is a joint submission from Consumer Action Law Centre and WEst Justice. Consumer Action and WEstJustice recommend that the Committee consider the following areas for monitoring or compliance work,...
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